Privacy Policy
Your trust matters to us. This policy explains what personal information Lumelle Beauty Sdn. Bhd. collects when you contact or visit the studio, and how we look after it.
Who we are
Lumelle Beauty Sdn. Bhd. (SSM registration 202301029476 (1517203-A)), trading as Lumelle Lash & Brow Studio, operates this website and the studio at Unit 12-3, Level 12, Plaza Mont Kiara, Kuala Lumpur. We are the data controller responsible for your information.
Information we collect
We only collect what we need to respond to you and provide our services:
- Contact details you give us — name, email, phone number and any message content submitted through our enquiry form.
- Appointment details such as the treatment you're interested in and your preferred timing.
- Technical data such as anonymous usage statistics gathered through cookies, where you have accepted them.
How we use it
Your information is used to reply to enquiries, arrange and manage appointments, keep records required for aftercare and safety, and — only if you ask us to — send occasional studio updates. We rely on your consent and our legitimate interest in running the studio.
Sharing
We do not sell your data. We share it only with trusted service providers who help us operate (for example, our website host), and only to the extent needed. We may disclose information if required by Malaysian law.
Retention
Enquiry messages are kept for up to 24 months. Client treatment records are held for as long as needed to provide safe follow-up care, after which they are securely deleted.
Your rights
Under the Personal Data Protection Act 2010, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing at any time. Contact us at [email protected] and we will respond promptly.
Security
We apply reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No online transmission is ever completely secure, but we take care to safeguard the information you share with us.
Contact
Questions about this policy? Write to [email protected] or call +60 3-6419 2280.